BritStream Privacy Policy

Who Is Responsible for Your Information?

BritStream is responsible for the personal information described in this policy. Privacy questions and requests can be sent to saidkhayoussef1991@gmail.com.

Information We Collect

• Contact information such as your name, email address and WhatsApp number when you submit a request.
• Order and support information such as the selected plan, number of devices, device type, request reference and troubleshooting details.
• Basic technical and security information such as IP address, browser data, timestamps and server logs.
• Messages you send to BritStream by email, WhatsApp or a website form.

How and Why We Use It

We use personal information to respond to enquiries, arrange a requested test, provide or administer a subscription, deliver technical support, prevent duplicate or abusive requests, keep essential records and meet legal obligations. Depending on the situation, this processing is necessary to take steps at your request, perform an agreement, comply with law or pursue legitimate interests in operating and securing the service.

Sharing and International Processing

We do not sell personal information. Information may be handled by service providers used for website hosting, email delivery, messaging, security and technical support, or disclosed when required by law. Some providers, including messaging platforms, may process information in other countries under their own safeguards and privacy terms.

Cookies and Similar Technologies

The site may use essential cookies for security, forms, preferences and performance. Third-party services may set their own cookies when their features are used. Browser settings can be used to control non-essential cookies, although blocking essential cookies may affect site functions.

How Long We Keep Information

We keep personal information only for as long as it is reasonably needed for the purpose collected, support history, security, accounting or legal obligations. Retention periods can vary according to the type of record and whether an active customer relationship exists.

Your Data Protection Rights

Depending on the law that applies, you may ask for access, correction, deletion, restriction, portability or object to certain uses of your information. You may also withdraw consent where processing relies on consent. Send a request by email and provide enough information for us to verify and handle it securely.

If you are in the UK, you may raise a concern with the Information Commissioner’s Office.

Policy Updates

We may update this policy when the service, providers or legal requirements change. The current version and its update date will remain available on this page.